Customer-inspired quality : looking backward through the telescope / James G. Shaw.
Material type:
TextSeries: The Warren Bennis executive briefing seriesPublication details: San Francisco : Jossey-Bass, c1996. Description: xv, 126 p. : ill. ; 26 cmISBN: 0787903469 (hardcover); 9780893842789Subject(s): Total quality management | Consumer satisfactionDDC classification: 658.5/62 LOC classification: HD62.15 | .Sh1 1996Online resources: Publisher description | Table of Contents | Contributor biographical information
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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AAMUSTED Books
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AAMUSTED LIBRARY, KUMASI Lending Book Shelf | HD62.15 .Sh1 1996 (Browse shelf(Opens below)) | 1 | Available | 0000003378 |
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| HD62.15 .G29 1997 Uncommon sense : creating business excellence in your organization / | HD62.15 .G29 1997 Uncommon sense : creating business excellence in your organization / | HD62.15 .Oa1 2000 Total quality management : text with cases / | HD62.15 .Sh1 1996 Customer-inspired quality : looking backward through the telescope / | HD62.4 .G13 2000 Designing the global corporation / Jay R. Galbraith. | HD62.4 .G13 2000 Designing the global corporation / Jay R. Galbraith. | HD62.4 .G13 2000 Designing the global corporation / Jay R. Galbraith. |
Includes bibliographical references (p. 123) and index.
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