Customer-inspired quality : looking backward through the telescope /
Shaw, James G., 1946-
Customer-inspired quality : looking backward through the telescope / James G. Shaw. - San Francisco : Jossey-Bass, c1996. - xv, 126 p. : ill. ; 26 cm. - The Warren Bennis executive briefing series .
Includes bibliographical references (p. 123) and index.
0787903469 (hardcover) 9780893842789
96013020
Total quality management.
Consumer satisfaction.
HD62.15 / .Sh1 1996
658.5/62
Customer-inspired quality : looking backward through the telescope / James G. Shaw. - San Francisco : Jossey-Bass, c1996. - xv, 126 p. : ill. ; 26 cm. - The Warren Bennis executive briefing series .
Includes bibliographical references (p. 123) and index.
0787903469 (hardcover) 9780893842789
96013020
Total quality management.
Consumer satisfaction.
HD62.15 / .Sh1 1996
658.5/62