Customer-inspired quality : looking backward through the telescope / James G. Shaw.

TextSeries: The Warren Bennis executive briefing seriesPublication details: San Francisco : Jossey-Bass, c1996. Description: xv, 126 p. : ill. ; 26 cmISBN: 0787903469 (hardcover); 9780893842789Subject(s): Total quality management | Consumer satisfactionDDC classification: 658.5/62 LOC classification: HD62.15 | .Sh1 1996Online resources: Publisher description | Table of Contents | Contributor biographical information

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
AAMUSTED Books	AAMUSTED LIBRARY, KUMASI Lending Book Shelf	HD62.15 .Sh1 1996 (Browse shelf(Opens below))	1	Available		0000003378

Includes bibliographical references (p. 123) and index.

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