Services marketing; integrating customer focus across the firm/ Valarie A. Zeithaml

By: Zeithaml, Valarie AContributor(s): Bitner, Mary JoMaterial type: Text

TextPublication details: Boston McGraw-Hill 2000 Description: xxviii,620p.: ill. 25cmISBN: 9780072312218LOC classification: HD9980.5 | .Z3 2000

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
AAMUSTED Books	AAMUSTED LIBRARY, KUMASI Reference	HD9980.5 .Z3 2000 (Browse shelf(Opens below))	1	Available (Restricted Access)		0000013064

Includes index

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