Quality service : what every hospitality manager needs to know / William B. Martin.
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TextPublication details: Upper Saddle River, N.J. : Prentice Hall, c2002. Description: xvii, 202 p. : ill. ; 24 cmISBN: 0130930180 (pbk.)Subject(s): Hospitality industryDDC classification: 647.95/068 LOC classification: TX911 | .M36 2002
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| TX820 .F78 Practical Cookery | TX820 .G43 2015 Professional cooking / | TX911 .In8 2002 Introduction to hospitality operations / An Indispensable Guide to the Industry | TX911 .M36 2002 Quality service : what every hospitality manager needs to know / | TX911.3.C65 As2 2006 Hospitality cost control : a practical approach / | TX911.3.C65 D36 2000 Cost control in the hospitality industry / | TX911.3.F75 .B17 2000 Principles of hotel front office operations : |
Includes bibliographical references (p. 197-198) and index.
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