| 000 | 01028cam a22003134a 4500 | ||
|---|---|---|---|
| 001 | 12840435 | ||
| 003 | OSt | ||
| 005 | 20210719144502.0 | ||
| 008 | 020702s2004 maua b 001 0 eng | ||
| 010 | _a 2002109348 | ||
| 020 | _a0618260455 | ||
| 035 | _a(DLC) 2002109348 | ||
| 040 |
_aDLC _cAAMUSTED _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5438.25 _b.An2 2004 |
| 082 | 0 | 0 |
_a658.85 _222 |
| 100 | 1 | _aAnderson, Rolph E. | |
| 245 | 1 | 0 |
_aPersonal selling : _bachieving customer satisfaction and loyalty / _cRolph E. Anderson, Alan J. Dubinsky. |
| 260 |
_aBoston : _bHoughton Mifflin, _cc2004. |
||
| 300 |
_axxii, 504 p. : _bill. ; _c27 cm. |
||
| 504 | _aIncludes bibliographical references (p. 469-477) and indexes. | ||
| 650 | 0 | _aSelling. | |
| 650 | 0 | _aSales personnel. | |
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 | _aDubinsky, Alan J. | |
| 906 |
_a7 _bcbc _corignew _d3 _eepcn _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBK |
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| 999 |
_c661 _d661 |
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