| 000 | 00551nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220627134315.0 | ||
| 008 | 220627b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780072312218 | ||
| 040 | _cAAMUSTED | ||
| 050 |
_aHD9980.5 _b.Z3 2000 |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aServices marketing; _bintegrating customer focus across the firm/ _cValarie A. Zeithaml |
||
| 260 |
_aBoston _bMcGraw-Hill _c2000 |
||
| 300 |
_axxviii,620p.: _bill. _c25cm |
||
| 504 | _aIncludes index | ||
| 700 | _aBitner, Mary Jo | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c6060 _d6060 |
||