| 000 | 01160cam a22003134a 4500 | ||
|---|---|---|---|
| 001 | 12598445 | ||
| 003 | OSt | ||
| 005 | 20220401103507.0 | ||
| 008 | 011126s2002 njua b 001 0 eng | ||
| 010 | _a 2001056579 | ||
| 020 | _a9780130990693 | ||
| 040 |
_aDLC _cAAMUSTED |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.An8 2002 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 | _aAnton, Jon. | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bthe bottom line to optimizing your ROI / _cJon Anton, Natalie L. Petouhoff. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _cc2002. |
||
| 300 |
_axviii, 254 p. : _bill. ; _c24 cm. |
||
| 490 | 1 | _aManagement skills, NetEffect series | |
| 504 | _aIncludes bibliographical references (p. 246-249) and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement _xStatistical models. |
|
| 650 | 0 |
_aCustomer relations _xManagement _vCase studies. |
|
| 700 | 1 | _aPetouhoff, Natalie L. | |
| 830 | 0 |
_aNeteffect series. _pManagement skills. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c4269 _d4269 |
||