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| 010 | _a 00266944 | ||
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_aHD62.15 _b.Oa1 2000 |
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_a658.4/013 _221 |
| 100 | 1 |
_aOakland, John S. _d2000 _eauthor |
|
| 245 | 1 | 0 |
_aTotal quality management : _btext with cases / _cJohn S. Oakland. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford ; _aBoston : _bButterworth-Heinemann, _c2000. |
||
| 300 |
_axii, 380 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [364]-371) and index. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 |
_aTotal quality management _vCase studies. |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1115/00266944-d.html |
| 906 |
_a7 _bcbc _corigcop _d2 _encip _f20 _gy-gencatlg |
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