Egan, John, 1952-

Relationship marketing : exploring relational strategies in marketing / John Egan. - 4th ed. - New York : Financial Times, Prentice Hall, c2011. - xxii, 300 p. ; 25 cm.

Includes bibliographical references and index.

100 years of marketing -- Relationships in marketing -- Relationships -- Relationship economics -- Strategy continuum -- Relationship drivers -- Customer partnerships -- Internal partnerships -- Supplier partnerships -- External partnerships -- Relationship management -- Relationship technology -- Conceptual developments.

9780273737780 (pbk.)

2011001765


Relationship marketing.

HF5415.5 / .Eg1 2011

658.8/12