TY  - BOOK
AU  - Kandampully,Jay
TI  - Services management: the new paradigm in hospitality 
SN  - 0131916548
AV  - TX911.3.M27 .K13 2007
U1  - 647.94068 22
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Hospitality industry
KW  - Management
N1  - Includes bibliographical references (p. [348]-368) and index
UR  - http://www.loc.gov/catdir/toc/ecip061/2005027190.html
ER  -