TY  - BOOK
AU  - Barnard,William
AU  - Wallace,Thomas F.
TI  - The innovation edge: creating strategic breakthroughs using the voice of the customer 
SN  - 0939246414:
AV  - HF5415.5 .B25 1994
U1  - 658.8/12 20
PY  - 1994///
CY  - Essex Junction, VT
PB  - Omneo̲
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
KW  - Organizational effectiveness
KW  - Creative ability in business
N1  - Includes bibliographical references (p. 169-170) and index
ER  -