TY - BOOK AU - DeTienne,Kristen Bell TI - Guide to electronic communication: using technology for effective business writing and speaking SN - 9780130933485 AV - HF5718 .D48 2002 U1 - 658.4/5 21 PY - 2002/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Business communication KW - Technological innovations KW - Business writing KW - Business presentations N1 - Includes bibliographical references (p. 112-113) and index ER -