Agility in health care : strategies for mastering turbulent markets /
Steven L. Goldman, Carol B. Graham, editors ; foreword by Jeff Goldsmith ; sponsored by Agility Forum.
- 1st ed.
- San Francisco, Calif. : Jossey-Bass, 1999.
- xxviii, 228 p. : ill. ; 24 cm.
- The Jossey-Bass health series .
Includes bibliographical references (p. 217-220) and index.
0787942111 (cloth)
98040111
Health maintenance organizations--Miscellanea. Competition. Organizational change. Customer services.