TY  - BOOK
AU  - Schneider,Mitch
TI  - Operations management
SN  - 1401826652 (pbk.)
AV  - TL153 .S3623 2003
U1  - 629.28/6/068 21
PY  - 2003///
CY  - Clifton Park, NY
PB  - Thomson/Delmar Learning
KW  - Automobile repair shops
KW  - Management
KW  - Service stations
KW  - Workflow
N1  - Includes bibliographical references (p. 123-125)
ER  -