Operations management /
by Mitch Schneider.
- Clifton Park, NY : Thomson/Delmar Learning, c2003.
- x, 125 p. : ill. ; 28 cm.
- Automotive service management series .
Includes bibliographical references (p. 123-125)
1401826652 (pbk.)
2003000786
Automobile repair shops--Management. Service stations--Management. Workflow.