Timm, Paul R. <br/><br/>
Customer Service:  Career Success Through Customer Loyalty/ 
Paul R. Timm 
 - 5th ed. 
 - Boston  Prentice Hall  2011 
 - xii, 226p.;  ill.  25cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9780135063972 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / T48 2011