TY  - BOOK
AU  - Dean,James W.
AU  - Evans,James R.
TI  - Total quality: management, organization, and strategy 
SN  - 0314028269
AV  - HD62.15 .D34 1994
U1  - 658.5/62 20
PY  - 1994///
CY  - Minneapolis/St. Paul
PB  - West Pub. Co.
KW  - Total quality management
N1  -  Includes bibliography references (p. 283-288.)
UR  - http://www.loc.gov/catdir/enhancements/fy1514/94153049-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1514/94153049-d.html
ER  -