Dean, James W., 1956- Total quality: management, organization, and strategy / James W. Dean, Jr., James R. Evans. - Minneapolis/St. Paul : West Pub. Co., 1994. - xi, 288 p. : ill. ; 26 cm. Includes bibliography references (p. 283-288.) ISBN: 0314028269 9780314028266 LCCN: 94153049 Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .D34 1994 Dewey Class. No.: 658.5/62