Services management : the new paradigm in hospitality /
Kandampully, Jay.
Services management : the new paradigm in hospitality / Jay A. Kandampully. - Upper Saddle River, N.J. : Pearson Prentice Hall, 2007. - xv, 378 p. : ill. ; 24 cm.
Includes bibliographical references (p. [348]-368) and index.
0131916548
2005027190
Hospitality industry--Management.
TX911.3.M27 / .K13 2007
647.94068
Services management : the new paradigm in hospitality / Jay A. Kandampully. - Upper Saddle River, N.J. : Pearson Prentice Hall, 2007. - xv, 378 p. : ill. ; 24 cm.
Includes bibliographical references (p. [348]-368) and index.
0131916548
2005027190
Hospitality industry--Management.
TX911.3.M27 / .K13 2007
647.94068