Managing for quality in the hospitality industry /
King, John H., 1937-
Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy. - Upper Saddle River, N.J. : Pearson Prentice Hall, 2006. - xx, 298 p. : ill., ports. ; 28 cm.
Includes index.
0130945897 (softcover)
2004020562
Total quality management.
Quality control.
Hospitality industry--Management.
HD62.15. / .K58 2006
647.94/068/4
Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy. - Upper Saddle River, N.J. : Pearson Prentice Hall, 2006. - xx, 298 p. : ill., ports. ; 28 cm.
Includes index.
0130945897 (softcover)
2004020562
Total quality management.
Quality control.
Hospitality industry--Management.
HD62.15. / .K58 2006
647.94/068/4